Can I see a show of hands how many of you actually check the amount on the machine before you key in your PIN while making your purchase?
Would you believe it if I told you that there are incidences where people are accidentally taken advantage of, not only by cashiers or servers but sometimes by the banks?
We all know that starting from July 1, 2017, signature-only cards are no longer permitted to be used in Malaysia, and it has been made compulsory for everyone to key in their PIN for all card payment transaction that uses locally issued payment cards at the point of sales (POS) terminals in Malaysia.
This message came to light when Facebook user Mohd Zainal Abiddin shared his encounter when paying for his meal at a restaurant using a credit card.
According to Zainal, he had apparently entered his PIN without paying attention to the screen, which led to him paying a hefty tip without even realizing that he did!
“The cashier said it didn’t go through and told me to key-in the PIN number again. Turns out before the PIN number screen, there was a screen that asked how much you want for tip.
“My PIN number became the amount to tip and ended up paid double of what we ate.”
Thankfully, the cashier refunded Zainal in cash.
Zainal added in his post,
“I don’t think the cashier is at fault as this is the setting on the machine. Please be aware of this.”
If you do not wish to leave a tip, you can bypass it by pressing the green button on the machine and it should take you to the screen for you to key in your PIN.
Another Malaysian who almost forked out thousands of ringgit in tips also came out alerting all netizens to be careful.
Jonathan Looi experienced the same thing at a restaurant when he entered his PIN number as the tipping amount. Luckily he managed to rectify the mistake before the transaction was completed.
“I was lucky i realized this before pressing the enter button. I think the credit card machine was programmed that way but the restaurant staff should have informed me of the feature.
“I feel people should be made aware of this as we tend not to pay attention to the machine.”
So the next time you dine at a restaurant and decided to pay by card, keep your eyes peeled when you’re keying in your PIN number! Share this with your friends and family to keep them alert!
What’s your take on this? Share your thoughts with us!