CIMB CUSTOMER ALERT : CIMB Customers Advised To Be Careful As They Just Lost Their Backup Data - The Coverage

CIMB CUSTOMER ALERT : CIMB Customers Advised To Be Careful As They Just Lost Their Backup Data

Uh-oh, one thing we all fear just happened! Malaysians, look out!

CIMB Group Holdings Bhd (CIMB) announced on November 13 that several magnetic tapes containing backup data were lost in transit during routine operations.

According to CIMB’s statement, some of these tapes contain customer information of CIMB Bank and its subsidiaries. Following a thorough ongoing assessment, there is no evidence that any of this information has been compromised as of now.

“The tape data does not contain any authentication data such as PINs, passwords or credit card CVV numbers.”

Right now, the bank is working with all the relevant authorities in taking all the necessary measure to protect its customers, the bank also assured that all customer information is still with them, as they just lost backup tapes.

“As these are backup tapes, CIMB still has all customer information.”

In response to this incident, CIMB has heightened security measures across all channels, including temporarily suspending some services via its call centre such as:

  • Change of address
  • Change of telephone number and/or e-mail address
  • Change of mailing address for banking/credit cards
  • Third party fund transfer without T-Pin
  • Payment for customers without T-Pin
  • T-Pin creation or requests
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While no action is required on the part of customers, CIMB recommends that customers be extra vigilant and when in doubt, refer only to official CIMB channels such as its website, call centre, and branches.

CIMB Group Holdings Bhd chief executive officer Tengku Datuk Seri Zafrul Tengku Aziz said,

“We take out responsibility to our customers very seriously and we are confident the measures we have put in place will maintain the safety of customer transactions.

“Although this was an isolated incident, we have reviewed and further strengthened our security and internal processes to ensure that we remove the possibility of it recurring.”

Source: The Star

He added,

“We apologize for the inconvenience that our heightened security measures may cause to our customers in the interim.

“Know that we are working very closely with all relevant authorities to mitigate any risk arising from this incident.”

Source: Bloomberg

For more information, you can contact CIMB at +60 3 6204 7788 (Customer Contact Centre), +60 3 6204 7799 (Premier Card), 1300 88 5300 (Preferred Call Centre), 1300 88 8828 (Business Call Centre – Commercial/Enterprise Banking), or 1300 88 8068 (Business Call Centre – Corporates).

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We hope this issue will be resolved as soon as possible, but still stay vigilant when dealing with your CIMB accounts, people! 

What’s your take on this?

(Source: New Straits Times)

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