Having a cup of Starbucks once in a while can really do the soul some good, however, what this lady found in her drink might just make you swear off coffee forever! This unfortunate customer ended up finding a cockroach at the bottom of her iced mocha!
It is learned that Wan Nuraisya had gone to the Starbucks outlet in Malacca Raya and ordered an iced mocha on Thursday, August 23, 2018. She only found the disgusting surprise at the bottom of the cup when she reached home!
She immediately sent Starbucks a direct message:
In addition, Nuraisya’s friend posted her ordeal on twitter and tagged Starbucks Malaysia headquarters to get a response.
Thankfully, Starbucks Malaysia responded to the Twitter thread the following day stating that they sent Nuraisya a message on Facebook in regards to the issue.
However, when Nuraisya made a complaint to the outlet, she was told that while the staff had checked the CCTV, they were unable to clearly see what was inside her drink. She added that all she was given was an apology, with nothing in black and white stating that they had rectified or acknowledged the problem.
Several netizens who saw the viral image told her that she should get compensation for free drinks for the rest of the year.
While another commented:
Nuraisya mentioned that while she insisted on proper paper documentation of the incident, her request was not obliged! She was however compensated with a free drink, cake, and a voucher for her troubles.
Nonetheless, she praised the outlet representative for making the effort to meet up with her.
(Source: Facebook / Twitter / WOB)