Malaysian Lady In Malacca Found Cockroach In Starbucks Drink After Finishing It - She Should Get Compensation For Free Drinks For The Rest of The Year - The Coverage

Malaysian Lady In Malacca Found Cockroach In Starbucks Drink After Finishing It – She Should Get Compensation For Free Drinks For The Rest of The Year

Having a cup of Starbucks once in a while can really do the soul some good, however, what this lady found in her drink might just make you swear off coffee forever! This unfortunate customer ended up finding a cockroach at the bottom of her iced mocha!

It is learned that Wan Nuraisya had gone to the Starbucks outlet in Malacca Raya and ordered an iced mocha on Thursday, August 23, 2018. She only found the disgusting surprise at the bottom of the cup when she reached home!

She immediately sent Starbucks a direct message:

Source: Facebook

In addition, Nuraisya’s friend posted her ordeal on twitter and tagged Starbucks Malaysia headquarters to get a response.

Source: Twitter

Thankfully, Starbucks Malaysia responded to the Twitter thread the following day stating that they sent Nuraisya a message on Facebook in regards to the issue.

Source: Twitter

However, when Nuraisya made a complaint to the outlet, she was told that while the staff had checked the CCTV, they were unable to clearly see what was inside her drink. She added that all she was given was an apology, with nothing in black and white stating that they had rectified or acknowledged the problem.

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Several netizens who saw the viral image told her that she should get compensation for free drinks for the rest of the year.

Source: Twitter

While another commented:

Source: Twitter

Nuraisya mentioned that while she insisted on proper paper documentation of the incident, her request was not obliged! She was however compensated with a free drink, cake, and a voucher for her troubles.

Nonetheless, she praised the outlet representative for making the effort to meet up with her.

(Source: Facebook / Twitter / WOB)



  1. Sweet Revenge

    September 12, 2018 at 13:15

    The staff who did it…. must be having a good laugh knowing you kept drinking it … What did you say or do to the staff before that .

  2. Yblo

    September 12, 2018 at 20:09

    Take them to court for a class action lawsuit

  3. Tmr soon

    September 12, 2018 at 20:11

    Looks like very soon Starbucks Malaysia will launch a new sensational drink call, the CM Delight with options of dead or alive small or big c in it

  4. FILosopher

    September 17, 2018 at 12:11

    Normally, starbucks would not own up to this for the customer already WENT HOME. If she had finished her drink whilst still inside the store, then surely starbucks would have done anything just to make up it up to her. Some customers do this just so they can get money from the store 😛

  5. das

    December 6, 2018 at 13:30

    If it had happened while still in the premises of the shop. The company is responsible. But if it was discovered after leaving the premises and on reaching home. Then anything could have happen while in transit. How do you hold the company responsible.

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